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SmartHands SmartHands is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting. Our highly trained, certified and experienced engineers provide onsite assistance for remote management, custom installations, and device troubleshooting. Local technicians globally available CDC compliant Validated, certified, background checked and ready to deploy your Core and Cloud. Rack and Unrack network equipment and wireless Test & Turn Carrier Circuits Troubleshooting – Eliminate the need for onsite eyes and hands to examine your equipment Get In Touch

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Smarter Business Communications Start Here Get In Touch BUILT WITH YOUR BUSINESS IN MIND Bring employees and customers together with the world’s #1 business communications platform. SAVE 30% OR MORE Bringing all your work communications together means more savings. See a better deal? We’ll match it. ROBUST SECURITY Protect every conversation with enterprise-grade security. But don’t just take our word for it—we regularly undergo independent verification of our security, compliance, and privacy controls. EASY TO USE Set up new users and teams around the world in minutes. SCALABLE SOLUTIONS Setting up new teams is easy with our admin portal. Manage users, monitor service quality, track adoption and usage, and view system analytics—even when you’re on the go. TRULY UNIFIED COMMUNICATIONS Message, meet, call, and even fax using your favourite devices. RINGCENTRAL OFFICE Message. Video. Phone. Together. Get more done with integrated messaging, video meetings, and phone calls—on any device. Skills-Based Routing Connect customers with the right agents and solve their problems the first time, no matter where they are. RINGCENTRAL APP Team messaging, video meetings, and a business phone—reimagined so you can do more from anywhere. Agent Management Optimize agent schedules to minimize downtime and prevent long hold times for customers. CONTACT CENTER More powerful, less complicated Real-Time Insights Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys. THOUSANDS OF INTEGRATIONS Work seamlessly with the most popular business software. READY TO LEARN MORE? Fill out the form for a free business consultation and proof of concept. Up to a $250 gift for meeting with RingCentral

24x7 Managed Services 24×7 Managed Services | Monitor and Update | Level 1-5 Support Our Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting users. BUA resolves issues remotely, in turn preventing costly outages. Network Operations Center SaaS Monitoring Services 24/7/365 Monitoring Services US–Based Employees Service Provider Engineering Support Network Support Services Equipment Agnostic BUA Utilizes LogicMonitor, Best in Class Software Increase Reliability and Customer Satisfaction Get In Touch

Core Core Services | Wireless | Network | Firewalls Consulting & Assessment We start by learning your business drivers and the customer experiences you want to provide. With this in mind, we incorporate the best in Core including wireless and network security. A variety of assessments include gauge readiness, proper access point placement, or coverage area analysis. Full network analysis Performance reports Bandwidth readines Network Infrastructure Optimization for Cloud apps Getting users connected to the cloud is only the beginning, guaranteeing the ERP, CRM, Voice and Video traffic have the bandwidth they need is critical. We help the quality and resiliency of those services is as important as the access. Software-defined Networks (SDN) Network Mapping & Planning Application Flow Analysis Cloud Quality of Service Application performance optimization Network Access Create a secure wireless and switch network for all your devices to connect to. Managed Switches & Wireless Systems Network Access Control Systems Threat Intelligence & Traffic Analysis Data Center We design, implement and manage DataCenters. On premise data centers are critical due to business & compliance requirements. We help companies with: Storage & Monitoring Systems Virtual Platforms Data Center Interconnect

Submit Request Please select the service you are requesting Structured Cabling Get In Touch Site Survey Onsite Get In Touch Electrical Get In Touch CCTV/Cameras/Access Get In Touch Services - Network/Phone Get In Touch Cloud Services Get In Touch

FRACTIONAL EXECUTIVE SERVICES Here for support and success of your company BUA provides advisory services for companies that need a part-time Chief Information Officer (CIO), or Chief Information Security Officer (CISO). A fractional executive is an affordable way to allow your business to leverage tech as a competitive advantage and manage cybersecurity risks. Businesses use fractional CIO/CISO services because they do not need a full-time CIO/CISO but still require expert strategy and leadership. Our Fractional CIO/CISO Process What a Fractional CIO/CISO offers: Assess Outsourcing/Insourcing Models Regulatory and Compliance: FDA, SEC, HHS, Auditors, HIPAA, SOX, PCI, ISO, NIST, SOC2 Manage Cyber Incidents Ransomware risk management Tech Consolidation & Cost Saving Opportunities Board Leadership Remote & Hybrid Workforce Contact Us

Technology Solutions Provider Managed Services | Cloud | Cybersecurity What sets BUA apart is our unique process. We start with the outcome in mind, designing solutions that integrate people, processes, and technology to achieve measurable results. Unlike traditional consultants, we don’t focus solely on technology—we deliver tailored solutions that work for your business. TCX Total Customer eXperience BUA provides straightforward advice to our customers. Our solutions are simple, robust and secure. All backed by BUA's 100% guarantee. LEARN MORE BUA Unites is the charitable division of BUA focusing on giving back 5% of our profit to help our friends and community. We partner with some amazing organizations and together we are making a difference LEARN MORE What People Are Saying Our latest bi-annual NPS survey showed our clients are extremely satisfied with our service and willing to recommend us to others. BUA ranked at 94 compared to an industry average of 39. A+ Customer Service Rating Net Promoter Score Learn more about NPS here BUA helped us move to the cloud for our business services. It was a straightforward and simple process. Our employees love the flexibility and we love the productivity. – CEO – Law Firm The BUA team delivers on customer service. They provide SmartHands services across the US and Canada for us. Whether they are deploying cabling, electrical, or network installation, their teams always get the job done. - VP of Operations - Health Care Moving to the cloud was the best financial decision we made with our IT systems. - CFO - Pharmaceutical BUA helps organizations of all sizes to manage their telecommunications network. They are experts in finding the right solution based on cost and requirements. Their specialists will save both time and money. – VP of Finance – Global Manufacturer (844) 880-0005 support@bua.us 24 x 7 53 State Street, Suite 500 Boston, MA 02109 Contact Us

Operational Technology (OT) Security Protect Your Supervisory Control & Data Acquisition (SCADA) Systems Operational Technology Has Altered the Threat Landscape Operational technology (OT) refers to the hardware and software used to monitor and control industrial equipment, systems, and processes. It is commonly found in industries such as manufacturing, energy, transportation, and utilities, where it enables real-time monitoring, automation, and control of operations. OT offers several benefits, including improved operational efficiency, enhanced data utilization, increased output, reduced costs, and minimized downtime. By integrating connected devices and IoT technologies, businesses can optimize production, streamline maintenance through predictive analytics, and achieve greater reliability in their operations. However, these advantages come with significant security challenges. As OT systems increasingly connect to IT networks and external devices, they become more vulnerable to cyber threats, such as ransomware, data breaches, and unauthorized access. Traditional network security solutions, which are designed to protect IT environments, are not equipped to address the unique risks associated with OT. Unlike IT systems, OT environments often have real-time operational requirements and legacy equipment that cannot tolerate downtime or frequent updates, leaving them particularly exposed to cyberattacks. The consequences of an OT breach can be severe, including safety risks, production disruptions, and substantial financial losses. To fully realize the benefits of OT while mitigating these risks, organizations must adopt security measures specifically designed for OT environments. That’s where BUA comes in. We have developed tailored solutions to protect OT devices from cyber threats without compromising their primary purpose. Our approach ensures that your systems remain operational, secure, compliant, and safe, allowing you to maximize the value of your OT investments while mitigating the associated risks. Ready to speak with our Experts? OT Advisement Services BUA offers comprehensive cybersecurity advisement for industrial control systems (ICS), leveraging the expertise of our OT specialists to implement advanced security programs that safeguard your critical systems and ensure uninterrupted operations. We start with a detailed assessment to map your unique environment and then create a tailored plan to address your specific needs. Security Risk Assessment A tabletop assessment leveraging process hazard analysis to identify cyber risks, focusing on the impacts and consequences of cyber disruptions on client operations. Risk Landscape Analysis This service leverages the results of the risk assessment to catalog threat actors, analyze cyber consequences, and track malicious activities, enabling the identification of potential threats. OT Cybersecurity Master Plan We provide a tailored OT security framework that assesses risks, aligns with industry standards, and delivers an actionable roadmap to enhance resilience, compliance, and efficiency. 24x7 OT Managed Services Our unique managed services offering is designed to provide tailored cybersecurity solutions specifically aligned with your environment’s needs, as defined in the OT Security Master Plan. This customized approach ensures that we address your unique risks, operational requirements, and business objectives while maintaining the integrity and availability of your OT systems. By leveraging the strategic foundation of the OT Security Master Plan, our managed services deliver proactive monitoring, risk mitigation, and ongoing support to keep your critical operations secure, resilient, and compliant. OT MDR BUA OT Managed Services deliver tailored security solutions to safeguard your operational technology environments, with our MDR (Managed Detection and Response) providing 24/7 threat detection, rapid response, and continuous protection against evolving cyber risks. OT Uptime BUA will monitor your systems to ensure the measures outlined in the OT Security Master Plan are implemented, maintained, and updated, including applying patches, addressing vulnerabilities, and ensuring ongoing alignment with security objectives. OT 360 BUA’s OT SOC, combined with our concierge service, integrates cutting-edge monitoring, advanced reporting, and monthly virtual CISO consultations to provide unparalleled 360-degree visibility into the health and security of your OT environment, setting us apart with the perfect blend of technology and personalized service. Industries FOOD & BEVERAGE MANUFACTURING HEALTHCARE PHARMA

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Teleworker Remote Workforce Solutions Make the most out of going remote with the best deals being offered by the industry’s leading Suppliers. Contact Center Get Remote Workers up and running FAST Let us help you get your remote worker's setup. We provide a comprehensive, straightforward remote office solution that we can deploy in days to note weeks. It includes: Cloud Phone Cloud Video Cloud Security Physical deployment if needed in all 50 states Configuration Training Get In Touch Video | Voice Virtual Desktops